Terms of Service

Terms of Service

Cinnatera Pvt Ltd - Terms and Conditions

Welcome to Cinnatera Pvt Ltd!

These terms and conditions outline the rules and regulations for the use of our website and services related to the purchase of our products including cinnamon, tea, and spices.

By accessing this website and purchasing our products, you agree to be bound by these terms.


Company Information

  • Cinnatera Pvt Ltd is a Sri Lankan-based export company specializing in cinnamon, tea, and natural spices.

Product Information

  • We aim to provide accurate descriptions and images of our products. However, actual product color may slightly vary due to natural variations.
  • All our products are sourced ethically and handled according to international hygiene standards.

Orders and Payments

  • Orders can be placed by contacting us directly via email or WhatsApp.
  • Once the order is confirmed, an order summary will be sent via your selected communication method.
  • Payments must be made via the agreed method (bank transfer) before dispatch.

Shipping and Delivery

  • Shipping costs and delivery timelines will be informed upon order confirmation.

Product Guarantee

  • We guarantee that our products are natural and free from harmful chemicals or additives.
  • If you are not satisfied with the quality, please contact us.

  • All property, including products, designs, content, and branding, belongs to Cinnatera Pvt Ltd and may not be copied or reused without permission.

Refund Policy

  • Please note that we are not able to offer refunds once a purchase is confirmed and dispatched.

Contact Us

Cinnatera PVT Ltd
817/1, Thiranagama, Hikkaduwa, Sri Lanka. Email: info@cinnatera.lk
Phone: +94 76 580 7540

Thank you for choosing Cinnatera!
We encourage our valuable customers to carefully review their orders before confirming.